175 – 265 words
Cite at least one (1) peer-reviewed reference
Complete the case study exercise, Spirit Airlines: Reducing the Cost of “No-Frills.” see attached.
Respond to the following:
- Is process improvement alone a sufficient response to Spirit’s declining profits?
- What other changes should Spirit make?
- In what ways can the airline integrate empathy into its dealings with both employees and customers? Do you think it would make a difference?
- What measurable outcomes should Sprit seek during the process improvement effort? Why?