Read the mini-case, Building Shared Services at RR Communications.

Submit a Word document with answers to questions .

1.Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center.

2.What governance mechanisms need to be put in place to ensure common customer data and a shared customer service center? What metrics might be useful?

Your answer to each question should be about two pages long.

Your submission must meet the following criteria: 

  • Use APA level one headings to separate your answers to each question.
  • Comply with the APA and writing standards for this course. Use  for guidance.
  • Have two scholarly sources, not including our textbook.

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